Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us or place an order, including:

• Name
• Mobile/WhatsApp number
• Email address, if provided
• Shipping address
• City, state and PIN/ZIP code
• Product name and quantity
• Any other information you voluntarily provide to us

We may also receive basic technical information automatically through your web browser, such as IP address, browser type and device information.

2. Orders Through WhatsApp

• Our website does not currently have an online checkout or payment system.
• When you click the “Buy Now” button on TrackingZoom.com, the button opens WhatsApp and may create a message containing the product or order details selected by you.
• You can review and edit the message before sending it to us.
• Once you send the message, we may receive and use the information provided by you to process your order, contact you, arrange delivery and provide customer support.
• WhatsApp is operated by Meta, and your use of WhatsApp is subject to WhatsApp's own terms and privacy practices.

3. How We Use Your Information

We may use the information you provide to:

• Process and confirm your order
• Contact you regarding your order
• Arrange product delivery
• Provide customer support
• Handle returns, replacements or cancellations
• Respond to your questions and inquiries
• Maintain necessary business records
• Prevent fraud or misuse
• Comply with applicable legal requirements

4. Sharing of Information

• We do not sell or rent your personal information.
• We may share necessary information with third parties only when reasonably required to operate our business or fulfill your order.
• For example, your name, mobile number and delivery address may be shared with a courier or delivery company so that your order can be delivered.
• We may also disclose information when required by applicable law, government authorities or law-enforcement agencies.

5. WhatsApp

• Our website uses a standard WhatsApp link/button to allow customers to contact us and place orders.
• We do not use a separate WhatsApp software, CRM system or automated WhatsApp application to collect customer information.
• Information that you voluntarily send to us through WhatsApp may be retained by us for order processing, customer support, delivery coordination and business record purposes.
• WhatsApp is a third-party service. We do not control how WhatsApp independently processes information on its platform.

6. GPS/GPC Tracking Devices

• TrackingZoom GPS sells vehicle GPS/GPC tracking devices.
• Depending on the particular product and the services used with that product, a GPS/GPC device may collect or transmit information such as vehicle location, device status, movement information or other vehicle/device-related information.
• Customers are responsible for ensuring that they have the necessary permission and legal authority to install and use a tracking device on a vehicle or property.
• TrackingZoom GPS does not authorize unlawful surveillance, stalking or unauthorized tracking of any person.

7. Cookies

• TrackingZoom.com may use basic cookies or similar technologies required for the normal functioning of the website.
• We do not use cookies to intentionally collect sensitive personal information.
• You may control or disable cookies through your web browser settings. Some website functions may not work properly if cookies are disabled.

8. Third-Party Links and Services

• Our website may contain links or buttons that take you to third-party services, including WhatsApp.
• When you use a third-party service, your interaction is also governed by that service's own terms and privacy policy.
• We are not responsible for the privacy practices of third-party services.

9. Data Security

We take reasonable measures to protect the personal information provided to us. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

10. Data Retention

We may retain customer information for as long as reasonably necessary for:

• Order processing
• Delivery
• Customer support
• Returns or replacements
• Business records
• Dispute resolution
• Legal or regulatory requirements

When information is no longer required, we may delete or securely dispose of it, subject to applicable law.

11. Children's Privacy

Our website and products are not intended for children where applicable law restricts the collection or use of their personal information. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

12. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, where legally permitted. You may contact us using the information provided below for privacy-related requests.

13. Marketing Communications

• We may contact you using the contact information you provide regarding your order, product inquiries, customer support or, where permitted by law, promotional offers.
• You may request that we stop sending promotional communications at any time.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

16. Consent

By using TrackingZoom.com and voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not provide personal information through our website or WhatsApp.