Cancellation Policy

We want you to be completely confident in your purchase. Here's how order and installation cancellations work at TrackingZoom.

1. Cancelling an Order

You can cancel an order free of charge any time before it is shipped, directly from Account → My Orders → Cancel Order. You'll see a confirmation once the cancellation is processed, and any payment already made will follow our Refund Policy.

2. After an Order Has Shipped

Once an order has been dispatched, it can no longer be cancelled. If you no longer want the item, you may refuse delivery or initiate a return after receiving it, subject to our Refund Policy.

3. Cancelling an Installation Appointment

Installation bookings can be rescheduled or cancelled free of charge up to 24 hours before the scheduled slot by contacting support via Account → Support, phone, or WhatsApp. Cancellations within 24 hours of the appointment may be subject to a rescheduling fee to cover technician travel.

4. Subscription Cancellations

Active GPS tracking subscriptions can be cancelled at any time from your account; tracking service continues until the end of the current paid period. Cancelling a subscription does not cancel a device order already in transit.

5. Need Help?

Contact our support team at Infotrackingzoom@gmail.com or +91 99901 60027 and we'll help you sort out any cancellation.