Refund Policy

This policy explains how and when refunds are issued for orders placed on TrackingZoom.

1. Eligibility for Refund

You're eligible for a refund if: your order is cancelled before shipping, a delivered product is found defective or damaged and returned within 7 days of delivery, or an order is undelivered due to a fault on our end.

2. Refund Timeline

Once a refund is approved, it is processed within 5-7 business days to your original payment method (card, UPI or netbanking via Razorpay). Cash on Delivery order refunds are issued via bank transfer to the account details you provide, and may take an additional 2-3 business days to reflect.

3. Non-Refundable Items

Subscription renewal payments are non-refundable once the renewal period has started, except where required by law. Devices that show signs of physical damage, tampering or water damage (on non-waterproof models) beyond the standard warranty terms are not eligible for refund.

4. How to Request a Refund

Raise a return/refund request from Account → My Orders → Return Item, or contact support with your order number. Our team will guide you through pickup (where applicable) and confirm the refund once the returned item is inspected.

5. Contact

For refund status or questions, reach us at Infotrackingzoom@gmail.com or +91 99901 60027.